Change that Sticks: Tools for People-Centered Transformation-Change That Sticks: Tools for People-Centered Transformation

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The webinar, “Change That Sticks: Tools for People-Centered Transformation,” presented by Mary Ellen Pichet, focused on effective change management in healthcare and practice settings. Pichet emphasized that successful change depends not just on the technical side, but equally on the “people side” of change. She explained that organizations operate in a volatile, uncertain, complex, and ambiguous (VUCA) environment, making structured, resilient change management essential.<br /><br />Key themes included inclusive leadership, psychological safety, strategic communication, stakeholder engagement, risk management, and resistance handling. Pichet introduced the change triangle: leadership/sponsorship, project management, and people-centered change management. She highlighted the ADCAR model—Awareness, Desire, Knowledge, Ability, and Reinforcement—as a practical framework for planning and sustaining change.<br /><br />The presentation offered tools such as the “six essential questions” to explain why change is needed, storytelling to build buy-in, pilot testing, benchmarking, job aids, and SMART goals. Pichet stressed that change moves at the speed of trust and that sustained success requires reinforcement, celebration of wins, accountability, and ongoing feedback.<br /><br />In the Q&A, she advised listeners to reflect on their own resistance to change, align changes with values, and cultivate a culture where staff feel safe speaking up.

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Description This webinar will explore key strategies for managing the people side of change within organizations. Participants will learn about effective processes, tools, and techniques, with a focus on the ADKAR Model (Awareness, Desire, Knowledge, Ability, and Reinforcement). The session will also emphasize the importance of executive sponsorship in driving successful change initiatives, offering actionable insights on securing leadership support and ensuring organizational alignment. Learning Objectives Understand the fundamentals of Change Management Recognize the five stages of the ADKAR Model: Awareness, Desire, Knowledge, Ability and Reinforcement Explore the role of Executive Sponsorship in Change Management Evaluate the impact of people-centric approaches to successful Change Management Speaker Bio Mary-Ellen Pichè is a healthcare executive, consultant and author who provides services to healthcare organizations to include strategic planning, organizational assessment/development, patient experience improvement, leadership development, high reliability. She delivers seminars on the patient experience and staff/physician/patient engagement. She is co-author of the book, The Patient’s Primary Care Experience: A Roadmap to Powerful Partnerships. Previously Ms. Pichè was a consultant with Planetree Inc. and CEO of the Albany NY VA Medical Center.

Keywords

change management

healthcare transformation

people-centered change

psychological safety

stakeholder engagement

ADKAR model

strategic communication

inclusive leadership

resistance handling