Navigating the Change Healthcare Recovery-Navigating the Change Healthcare Recovery

Video Transcription

Video Summary

The webinar, hosted by AGD and Henry Schein One, focused on the aftermath of the Change Healthcare cyberattack and how it affected dental revenue cycle management. Dr. Ryan Hungate moderated a discussion with leaders from Henry Schein One, Dental Exchange, and a practice office manager about how they responded, recovered, and learned from the crisis.<br /><br />Speakers explained that Henry Schein One quickly shifted claims processing from Change Healthcare to Dental Exchange within 48 hours to keep dentists getting paid. They described how the transition required rebuilding complex payer rules, which initially caused a spike in claim rejections, but teamwork and daily troubleshooting helped reduce rejection rates to about 3.5%.<br /><br />The panel also discussed the broader security lessons from the incident. Dental Exchange shared major investments in cybersecurity, including SOC 2 certification, continuous monitoring, phishing simulations, and stronger disaster recovery planning. Henry Schein One emphasized tighter vetting of technology partners, elimination of single points of failure, and greater use of approved integrated tools.<br /><br />From the practice perspective, the office manager said the transition was largely seamless for staff and patients, with faster payments and fewer manual tasks. The conversation ended with a look ahead to 2025, where the speakers predicted major advances in automated eligibility, claims, ERAs, EFTs, and integrated workflows that could make revenue cycle management more efficient and nearly effortless for dental offices.

Asset Caption

Description Hosted by Henry Schein One chief clinical officer and dental tech entrepreneur Dr. Ryan Hungate, this webinar is an open, honest and conversational forum to discuss Henry Schein One’s response to the February 2024 Change Healthcare cyberattack and where things stand today. We’ll solicit questions in advance and take live Q&A. Learning Objectives Discuss Henry Schein One’s response to the cyberattack. Learn where Henry Schein One and the industry stand today. Address concerns about increased claim rejections or nonpayment of claims Explore how our support team is addressing concerns about service and responsiveness

Keywords

Change Healthcare cyberattack

dental revenue cycle management

Henry Schein One

Dental Exchange

claims processing

cybersecurity

SOC 2 certification

claim rejections

recovery planning

automated eligibility