- Describe the impact of staff burnout and incivility in the workplace.
- Learn how to create psychological safety.
- Acquire tools and tips to foster joy at work.
Speaker: Mary-Ellen Pichè, CPHQ, LFACHE, LSSBB
Subject: 550 Practice Management and Human Relations
Credits: 1
Method: Lecture
Audience: Dentists, Managers/Supervisors
Description: This presentation will discuss the challenges facing healthcare organizations’ management of their workforces in a post-pandemic environment. Participants will engage in the topics of burnout, creating psychological safety, compassion, incivility and staff wellness. Strategies, tips and tools will equip participants to bring back purpose and joy in work.
Speaker Bio: Mary-Ellen Pichè, CPHQ, LFACHE, LSSBB, is a healthcare executive and consultant who provides services to healthcare organizations, including strategic planning, organizational assessment/development, patient experience improvement, leadership development and high reliability. She delivers seminars on the patient experience and staff/physician/patient engagement. She is the coauthor of the book, “The Patient’s Primary Care Experience: A Roadmap to Powerful Partnerships.” Previously, Piche was a consultant with Planetree Inc. and CEO of the Albany Stratton VA Medical Center in Albany, New York.
Additional Information
May is Mental Health Awareness Month.